Privacy Policy

Last updated: 27 October 2026

Who we are

HORTN LTD is a building and groundworks contractor based at 17 Netherton Road, Manchester, M14 7FN. We are the data controller for the personal information described in this policy. If you have any questions about how we handle your information, contact us at info@hortn.co.uk or on 07812 172431.

What information we collect

We only collect the information we need to respond to your enquiry and to carry out work for you. This may include:

• Contact details – your name, telephone number, email address and postcode.
• Project information – the service you are enquiring about and the details you choose to send us about your project, including any photographs you provide.
• Site and property information – where we visit a property, the address and details of the work required.
• Financial information – quotation, invoicing and payment records for work we carry out.
• Website information – see the cookies section below.

How we use your information

We use your information to:

• Respond to your enquiry and provide a quotation
• Arrange site visits and assess the work required
• Carry out the work, manage the project and keep you updated
• Prepare invoices and maintain accounting records
• Comply with our legal obligations, including health and safety and tax requirements
• Contact you about your project after completion, for example regarding any defect or warranty matter

Our lawful basis for using your information

Under UK data protection law we must have a lawful basis for handling your personal information. We rely on:

• Contract – where we need your details to provide a quotation or carry out work you have asked for.
• Legitimate interests – to respond to enquiries, run our business and improve our services, where this does not override your rights.
• Legal obligation – where we must keep records for tax, accounting or health and safety purposes.
• Consent – where you have specifically agreed to something, such as receiving marketing from us. You can withdraw consent at any time.

Who we share your information with

We do not sell your personal information, and we do not share it for marketing purposes. We may share it with:

• Subcontractors and specialist trades working on your project, to the extent they need the details to carry out their part of the work
• Suppliers and merchants, for example to arrange deliveries to a site address
• Our accountant and professional advisers
• Insurers, in connection with our insurance cover
• Our website and email hosting providers, who process information on our behalf
• Authorities or regulators, where we are legally required to do so

How long we keep your information

We keep enquiry details for as long as needed to deal with your enquiry and any follow-up. Where work has been carried out, we keep project and financial records for at least six years after completion, to meet accounting, tax and any warranty or defect obligations. After that we delete or securely destroy the information.

How we protect your information

We take reasonable steps to keep your information secure. Access is limited to those who need it, our devices are password protected, and information is stored on accounts protected by authentication. Email and website enquiries are transmitted using industry-standard encryption (HTTPS).

Your rights

You have the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct information that is inaccurate or incomplete
• Ask us to delete information where we no longer have a good reason to keep it
• Ask us to restrict or object to certain processing
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at info@hortn.co.uk. We will respond within one month. If you are unhappy with how we have handled your information you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113. We would appreciate the chance to put things right first.

Cookies and website analytics

Our website does not use advertising or tracking cookies, and we do not collect analytics data about individual visitors. The site may store minimal technical information in your browser to make pages work correctly, such as remembering that a notice has already been shown to you during your visit. That information stays on your device and is not shared with us.

If we add analytics or advertising tools in future, we will update this policy first.

Links to other websites

Our website may link to other sites, such as our social media pages. We are not responsible for how those sites handle your information, so please read their own privacy policies.

Changes to this policy

We may update this policy from time to time. The version published on this page is the current one, and the date at the top shows when it was last changed.